Privacy Policy

1. Introduction

BugBuster Paros respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your information in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

3. Data We Collect

We collect the following personal data:

3.1 Contact Data

• Full name
• Phone number
• Email address
• Home/business address

3.2 Service Data

• Type of service requested
• Problem description
• History of services provided
• Preferences and special requirements

3.3 Technical Data

• IP address
• Browser and device type
• Website navigation data
• Cookies and similar technologies

4. Purpose of Processing

We use your data for:

• Service provision: Communication, appointment scheduling, work execution
• Customer service: Answering questions, technical support
• Service improvement: Needs analysis, new service development
• Legal obligations: Record keeping, tax obligations
• Marketing: Information about new services (only with your consent)

5. Legal Basis for Processing

Data processing is based on:

• Contractual necessity: For the execution of service contracts
• Legitimate interest: For service improvement and communication
• Consent: For marketing activities
• Legal obligation: For compliance with legal requirements

6. Data Sharing

We do not sell, rent or share your personal data with third parties, except for:

• Technology providers who help us operate the website
• Legal advisors and accountants for legal obligations
• Authorities, when required by law

All third parties are contractually bound to protect your data.

7. Data Retention

We retain your data:

• Customer data: For 5 years after the last transaction
• Tax records: According to legal requirements (5 years)
• Marketing data: Until consent is withdrawn
• Technical data: 2 years for statistical purposes

8. Your Rights

Under GDPR, you have the following rights:

• Access: To request a copy of your data
• Rectification: To correct inaccurate data
• Erasure: To request deletion of your data
• Restriction: To restrict processing
• Portability: To receive data in structured format
• Objection: To object to processing
• Withdraw consent: At any time

9. Data Security

We take technical and organizational measures to protect data:

• Data encryption during transmission and storage
• Limited access only to authorized personnel
• Regular security backups
• Breach detection and prevention systems
• Staff training on data protection matters

10. Cookies and Tracking

We use cookies to improve your experience. For more information, see our Cookie Policy.

11. Policy Changes

We may update the privacy policy. Changes will be published on the website and we will notify you of significant changes.

12. Contact

For questions about the privacy policy or to exercise your rights:

You also have the right to file a complaint with the Hellenic Data Protection Authority.